Refund Policy

1. Eligibility for Refunds

Refunds are available for purchases made within 1 day of the original transaction date, in compliance with Paddle’s Buyer Terms and Conditions.
To qualify for a refund, the product must not have been fully used, downloaded, or activated in a way that fulfills its intended function.

2. Refund Request Process

To initiate a refund, please contact us at support@everpixel.org or submit your request directly through Paddle’s support form:
https://paddle.net/submit-ticket
Include your order number, purchase email, and reason for the request.

3. Evaluation and Approval

Once a refund request is received, we will review the details and confirm eligibility within 3–5 business days.
If approved, the refund will be issued via Paddle to the original payment method used for the purchase.

4. Non-Refundable Situations

After 1 day from purchase

If the product was fully downloaded, activated, or used

For misuse, modification, or unauthorized sharing of licensed files

For dissatisfaction due to misunderstanding of features (free demos and previews are available)

5. Subscription Renewals

For automatically renewing subscriptions, refunds are only available if requested within 7 days of the renewal date and the service has not been accessed.
Future renewals can be canceled anytime through your EverPixel account dashboard or by contacting support.

6. Technical Issues

If a technical issue prevents proper use of the product, we will first attempt to resolve the issue through customer support.
If the issue cannot be fixed, you will be eligible for a full or partial refund, depending on the case.

7. Chargebacks and Disputes

Please contact us before initiating a chargeback with your payment provider.
Unauthorized chargebacks or repeated disputes may result in account suspension.
All refund transactions are processed exclusively through Paddle’s systems in accordance with their Buyer Terms.

8. Processing Time

Once approved, refunds are typically processed within 5–10 business days.
Processing times may vary depending on your bank, payment provider, or geographic location.

9. Contact Information

If you have questions regarding this Refund Policy, please reach out to us at:
Email: support@everpixel.org
Website: https://www.everpixel.org
Company: EVERPIXEL YAZILIM ANONİM ŞİRKETİ
For more information, please also review Paddle’s Buyer Terms and Conditions:
https://www.paddle.com/legal/checkout-buyer-terms